Rastrello SRL · Umbria, Italy
Raise a concern
If something about our hotel, our olive groves, or the way we work hasn't been right, please tell us. This page goes directly to the person responsible for resolving it.
No one will be treated less favourably for raising a concern in good faith — not employees, not suppliers, not anyone.
You can ask to stay anonymous, or ask that your name be kept confidential from anyone named in your concern. We'll tell you upfront who needs to know, won't widen that circle without asking you first, and check in with you afterwards to make sure nothing's changed for the worse.
- Employees & seasonal workers
- Suppliers
- Guests & customers
- Investors
- Community members
- Environmental concerns
What counts as a grievance
Working conditions, safety, environmental impact, business conduct, product or service concerns, community impact, discrimination, or any concern about how we've acted. If your concern fits better elsewhere — a routine in-stay request, an internal HR matter, or something needing emergency services — we'll tell you and point you to the right place within 5 working days. Not sure? Use this form anyway.
Prefer not to use this form?
Email grievance@rastrello.com directly, or speak to the General Manager, any Director, or your manager in person.
By post: Rastrello SRL, Via Grossi 10, Panicale (PG) 06064, Italy — mark it "Private & Confidential."
